Shareholders/Investors

Communication Frequency and Channels	Issues of Concern	Response
Revenues reported monthly Investors conference held quarterly Participation in domestic/ foreign investor forums to discuss the Company’s finances and business Contact persons, email addresses for investors posted on Investor Relations and Stakeholders web pages	Corporate governance and ethical management Sustainable finance Customer relationship management	Organized 95 meetings with investors. Reported shareholder opinions every quarter and strengthened the management of our communications with shareholders. Participated in investor forums organized by J.P. Morgan, Nomura, BofA, Goldman Sachs, QIC, Citi ,UBS, MasterLink, Morgan Stanley and others.

Customers

Communication Frequency and Channels	Issues of Concern	Response
Customer complaint channels and customer service hotline available Customer satisfaction surveys conducted regularly Corporate seminars and risk management courses held occasionally	Information security Sustainable finance Compliance and anti-crime measure Climate assets Low-carbon operations	Key service indicators and satisfaction survey monitored and tracked monthly to meet customer needs. Brand survey conducted annually, quantitative data from questionnaires and qualitative data from interviews at seminars used to track the perceptions consumers and customers have of the Fubon brand. Taipei Fubon Bank has set up a “Customer Feedback Channel” at its branches, providing QR codes on display stands and stamp pads through which customers can provide feedback in real time. Intelligent customer service system adopted to expand customer service capacity and improve customer satisfaction.

Competent Authorities

Communication Frequency and Channels	Issues of Concern	Response
Occasional participation in seminars and briefings held by competent authorities. Operating data compiled and revenue reported monthly as required by competent authorities. CPA-audited financial statements released quarterly. Annual report and sustainability report issued annually; shareholders meeting held annually.	Corporate governance and ethical management Sustainable finance Information security	Named as a constituent of the Taiwan Stock Exchange’s “Taiwan Corporate Governance Top 100 Index” eight times in a row (2015-2022). Participated in the Taiwan Stock Exchange’s hearing on a “Sustainable Development Roadmap”. Participated in the TCFD and PRB task forces of the Banking Bureau and Bankers Association of the R.O.C.; was part of the TCFD research task force set up by the Life Insurance Association of the R.O.C. and helped produce a report with suggestions on climate-related financial disclosures by the life insurance sector. Issues financial statements, an annual report and a Sustainability Report as required by the competent authority.

Employees

Communication Frequency and Channels	Issues of Concern	Response
New collective bargaining agreements negotiated after three-year terms of previous agreements end Employee engagement survey conducted every two years Senior managers present their expectations for employees and operating outlook at the beginning of each year Labor-management meetings and occupational safety and health meetings held quarterly Established an “Employee Grievance” section on Fubon’s internal website	Corporate governance and ethical management Diversity and Inclusion Low-carbon operations Healthy workplace Sustainable finance	Two-way labor-management communications maintained on worker benefits and working conditions; they help promote better labor-management cooperation and relations. Consulting company responsible for handling the employee engagement survey briefed senior managers of Fubon Financial Holdings and its main subsidiaries on the survey’s results; each department made improvements based on the feedback given on important issues. Employee complaint cases and feedback are handled based on existing procedures within set deadlines, and employees are given responses in writing or by phone; the cases are processed and settled in an effective and comprehensive manner.

NPO/NGOS COMMUNITY

Communication Frequency and Channels	Issues of Concern	Response
Activities and donations publicly shared on foundations’ websites. Foundations and community exchanges facilitated through Fubon’s annual gifts and premiums program.	Sustainable finance Talent development and retention Financial inclusion Multifaceted philanthropic platform	Embraced the United Nations Sports for Climate Action framework by communicating sustainability values to participants of sports events organized and sponsored by Fubon. Organized the 2022 “Fubon Globalization Forum” with National Taiwan University’s Risk Society and Policy Research Center to discuss the transition to net-zero emissions by 2050; representatives from the private and public sectors, academia, and NPOs were invited to offer insight on climate and net-zero issues. Was invited to the “Green Footrace Forum,” discussed Fubon’s Run For Green initiative and efforts to use its financial influence to promote greener competitions; also connected with sports clubs and associations. Engaged with NPOs/NGOs through Unity Sustainability Services’ Sustainability iLab.

DOMESTIC, FOREIGN SUSTAINABILITY GROUPS
(incl. sustainability experts and associations)

Communication Frequency and Channels	Issues of Concern	Response
Regularly participates in international ratings questionnaire surveys Joins sustainability groups and takes part in related forums and activities Engages in regular exchanges and communications	Corporate governance and ethical management Sustainable finance ESG risk management Fintech and innovation Information security	Takes part in DJSI ratings survey and CDP climate survey every year. Participated in the 2022 Global Views Leaders Forum and discussed Fubon’s ESG practices. Held the 2022 Global Risks Analysis Forum with a theme of “Winning Strategies for ESG to Take Root”. Participated in the “Finance x ESG Research Platform”; met quarterly with peers in the financial sector to exchange practices related to sustainability. Visits ESG experts in various fields every year and asks them for suggestions on improving sustainability practices. Fubon Financial Holdings featured at a Taiwan Center for Corporate Sustainability CSR Café event.

Suppliers

Communication Frequency and Channels	Issues of Concern	Response
Supplier ESG training and a ESG conference with suppliers organized annually. ESG evaluation of suppliers conducted annually.	Information security Human rights Low-carbon operations Net-zero emissions goals	Held a digital course called “From corporate carbon inventories to Taiwan 2050 Net Zero” through the e-procurement system; suppliers had to complete the course before they could access the system to bid on jobs. Referred to PAS 7000 and other standards and guidelines to design an assessment questionnaire and then asked suppliers that met a certain sales threshold to fill it out online in the e-procurement system; the response rate was 94%. Supplier ESG Conference held online; suppliers with outstanding evaluations were commended; the results of the supplier evaluation were explained, and suggestions for improvement given; a presentation on the topic “Developing ESG to Create Supply Chain Value” was made.

Media

Communication Frequency and Channels	Issues of Concern	Response
Press releases issued occasionally Dedicated divisions and personnel in charge of communicating with and responding to the media	Customer relationship management Financial inclusion	405 press releases issued by the financial holding company, its subsidiaries and foundations in 2022. A public relations department is responsible for handling media communications for the financial holding company and its subsidiaries and providing timely responses to media inquiries. Press conferences held occasionally by the financial holding company and subsidiaries. Quarterly investor conferences held and open to media; the conferences are hosted by Fubon Financial Holdings' president, who answers questions from media at these events.