|
Communication Frequency and Channel |
Issues of Concern |
Response |
Competent Authorities |
- Occasional participation in seminars and briefings held by competent authorities
- Operating data compiled and revenue reported monthly as required by competent authorities
- CPA-audited financial statements released quarterly
- Annual report and sustainability report issued annually; shareholders meeting held annually
|
- Corporate governance and ethical management
- ESG risk management
- Information security
|
- Named as a constituent of the Taiwan Stock Exchange’s “Taiwan Corporate Governance Top 100 Index” seven times in a row (2015-2021)
- Participated in a Taiwan Stock Exchange meeting to discuss third-party verified content of sustainability reports compiled and reported by companies in the financial services and insurance sectors
- Took part in test planning of Taiwan taxonomy standards for sustainable finance
|
Suppliers |
- Supplier CSR training and a CSR conference with suppliers organized annually
- CSR evaluation of suppliers conducted annually
- Information shared with suppliers on Fubon’s participation in supply chain ratings and awards won
|
- Corporate governance and ethical management
- Compliance and anti-crime measures
- Information security
|
- CSR training organized for suppliers was centered around a digital course on GHG emissions management; after completing the course, suppliers were allowed to compete in bids for Fubon contracts
- 2021 supplier evaluation process involved 206 suppliers, a participation rate of 94%, up 2 percentage points from 2020.
- Supplier CSR Conference held in 2021 at which results of the supplier evaluations were explained and recommendations on management improvements were given; also, best performers received commendations
- Shared with suppliers that Fubon was selected to the CDP Supplier Engagement Leaderboard in 2020, giving them a feel for global supply chain management trends
|
General Public |
- Radio programs and publications produced regularly
- Occasional events held by foundations
- CSR mailbox
|
- Regulatory compliance and anti-crime measures
- Low-carbon operations
- Multifaceted philanthropic platform
|
- Participated in the 2021 Sustainable Finance Forum and discussed the actions Fubon has taken on sustainable finance and their results
>Participated in the Global Views Leaders Forum in 2021 and discussed Fubon’s ESG practices
- Was invited by National Chengchi University’s Department of Advertising to talk about Fubon’s promotion of its Run for Green initiative to tie marathon runs to tree-planting
>In response to global calls for net-zero emissions by 2050, Fubon held a “Run for Green” press conference announcing its commitment to go green
- Organized a “Mask” value creation experience, at which visitors could see how discarded masks could be turned into mobile phone charging pads; the event promoted circular economy values, the importance of recycling waste, and other sustainability concepts.
- Embraced the United Nations Sports for Climate Action framework by communicating sustainability values to participants of sports events organized and sponsored by Fubon
|
Community NPO/ NGOs |
- Activities and donations publicly shared on foundations’ websites
- Foundations and community exchanges facilitated through Fubon’s annual gifts and premiums program
|
- Corporate governance and ethical management
- Customer relationship management
- Multifaceted philanthropic platform
|
- Organized the “Fubon Globalization Forum” with National Taiwan University’s Risk Society and Policy Research Center to discuss the transition to net-zero emissions by 2050; representatives from the private and public sectors, academia, and NPOs were invited to offer insight on climate and net-zero issues
- Visited ESG experts in various fields to get advice on sustainability
- Was invited to the “Green Footrace Forum,” discussed Fubon’s Run for Green initiative and efforts to use its financial influence to promote greener competitions; also connected with sports clubs and associations
- Engaged with NPOs/NGOs through Unity Sustainability Services’ Sustainability iLab
|
Shareholders/ Investors |
- Revenues reported monthly
- Investors conference held quarterly
- Participation in domestic/ foreign investor forums to discuss the Company’s finances and business
- Contact persons, email addresses for investors posted on Investor Relations and Stakeholders web pages
|
- Corporate governance and ethical management
- ESG risk management
- Tax governance
|
- Organized 120 meetings with investors
- Reported shareholder opinions every quarter and strengthened the management of our communications with shareholders
- Participated in investor forums organized by Goldman Sachs, Citigroup Global Markets Taiwan Securities, J.P. Morgan , BoA, CLSA, UBS, Credit Suisse, QIC, and ICA
|
Customers |
- Customer complaint channels and customer service hotline
available
- Customer satisfaction surveys conducted regularly
- Corporate seminars and risk management courses held occasionally
|
- Information security
- FinTech and innovation
- Customer rela-tionship manage-ment
|
- Key service indicators and satisfaction survey monitored and tracked monthly to meet customer needs.
- Brand survey conducted annually, quantitative data from questionnaires and qualitative data from interviews at seminars used to track consumers and customers’ image of the Fubon brand.
- Taipei Fubon Bank has set up a “Customer Feedback Channel” at its branches, providing QR codes on display stands and stamp pads through which customers can provide feedback in real time.
- Intelligent customer service system adopted to expand customer service capacity and improve customer satisfaction
|
Media |
- Press release issued occasio-nally
- Dedicated divisions and person-nel in charge of communicating
with and responding to the media
|
- Corporate gover-nance and ethi-cal management
- Information security
- Regulatory compliance and anti-crime mea-sures
|
- 434 press releases issued by the financial holding company, its subsidiaries and foundations in 2021
- A public relations department and its seven full-time professionals are responsible for handling media communications for the financial holding company and its subsidiaries and provide timely responses to media inquiries
- Press conferences held occasionally
- Quarterly investor conferences held and open to media; conferences are hosted by Fubon Financial Holdings' president, who answers questions from media at these events
|
Employees |
- New collective agreements negotiated after three-year terms of previous agreements end
- Labor-management meetings and occupational safety and health meetings held quarterly
- Senior management and employee meetings held annually; they were canceled in 2021 because of COVID-19
- Employee satisfaction surveys conducted every two years
- Established an “Employee Grievance” section on Fubon’s internal website
|
- Talent development and retention
- Healthy work environment
- Corporate gover-nance and ethical management
|
- Two-way labor-management communications maintained on worker benefits and working conditions; they help promote better labor-management cooperation and relations.
- Meetings on a labor agreement were held with Jih Sun Financial Holdings employees; the negotiating process and positive impact of an employee placement program and collective agreement fostered labor-management harmony and protected the rights and interests of Jih Sun workers.
|