
Sustainability Strategy
Initiatives
-
Increase green finance-related investment and the green loan portfolio and the underwriting of green bonds
-
Set standards for investing in or pulling out of high-carbon industries
-
Develop climate-and sustainability-related insurance products
-
Install energy-saving equipment and plan the purchase of green energy
-
Set science-based targets for emission reduction
-
2021 Result
2.335
trillionGreen finance
2025 Goals:NT$2.7963 trillion -
2021 Result
30.8%Participation in green
bond underwriting cases
2025 Goals:34% -
2021 Result
4.78
billionClimate-related
products and services
2025 Goals: NT$7 billion -
2021 Result
17%Carbon reduction
compared to 2017 baseline
2025 Goals:12%
-
Continue to refine and expand the setting of standards for allowing investment in or pulling investment out of climate-sensitive industries
-
2021 Result
2.335
trillionGreen finance
2025 Goals:NT$2.45 trillion -
2021 Result
30.8%Participation in green
bond underwriting cases
2025 Goals:34%
-
2021 Result
4.78
billionClimate-related
products and services
2025 Goals: NT$7 billion -
2021 Result
17%Carbon reduction
compared to 2017 baseline
2025 Goals:12%
-
Continue to refine and expand the setting of standards for allowing investment in or pulling investment out of climate-sensitive industries

Initiatives
-
Optimize the digital platforms for each product and service
-
Encourage digital cooperation among Fubon subsidiaries and enhance the customer experience
-
Simplify service processes and increase the percentage of product transactions that are done online
-
Adopt AI capabilities to make service more efficient
-
Expand data analytics to strengthen the customer relationship
-
Compile customer feedback regularly as a basis for better satisfying customers’ needs
-
Taipei Fubon Bank –
Taiwan’s first digital platform -
2021 Result
86.5%Customer satisfaction
2025 Goals:90% -
2021 Result
1.21
millionFubon Life –
No. of customers who
applied for e-notifications
2025 Goals:1.71million -
2021 Result
72,000Fubon Life – e-policies
and “e-terms and
conditions policies” issued
2025 Goals:150,000
-
2021 Result
2.34
millionTaipei Fubon Bank –
No. of active digital
platform accounts
2025 Goals:3.81 million -
2021 Result
68%Taipei Fubon Bank –
Share of credit cards/
personal loans/
account openings
processed online
2025 Goals:90% -
2021 Result
6.321
millionFubon Insurance –
e-policies and electronic
compulsory auto liability
insurance certificates issued
2025 Goals:12.68million -
2021 Result
80%Fubon Securities –
Share of all active
accounts using digital
trading system
2025 Goals:90%
-
Taipei Fubon Bank –
Taiwan’s first digital platform -
2021 Result
86.5%Customer satisfaction
2025 Goals:90%
-
2021 Result
1.21
millionFubon Life –
No. of customers who
applied for e-notifications
2025 Goals:1.71million -
2021 Result
72,000Fubon Life – e-policies
and “e-terms and
conditions policies” issued
2025 Goals:150,000
-
2021 Result
2.34
millionTaipei Fubon Bank –
No. of active digital
platform accounts
2025 Goals:3.81 million -
2021 Result
68%Taipei Fubon Bank –
Share of credit cards/
personal loans/
account openings
processed online
2025 Goals:90%
-
2021 Result
6.321
millionFubon Insurance –
e-policies and electronic
compulsory auto liability
insurance certificates issued
2025 Goals:12.68million -
2021 Result
80%Fubon Securities –
Share of all active
accounts using digital
trading system
2025 Goals:90%

Initiatives
-
Encourage employees to participate in employee engagement surveys and offer suggestions and feedback
-
Provide competitive salaries and benefits
-
Foster a workplace environment that helps retain talent
-
Plan friendly and health-related activities tailored to employees’ needs.
Employee Opinion Survey
-
2021 Result
75
scoreEngagement
2025 Goals:above 77 score -
2021 Result
82%
Participation rate
2025 Goals:80%above
Employee participated in wellness and
health-related activities
Employee participated in
wellness and health-related activities
wellness and health-related activities
-
2021 Result
67,000
timesTotal
2025 Goals:
more than 110,000 times -
2021 Result
4.3
timesEach employee participated
2025 Goals:
more than 7.2 times -
2021 Result
SelectedTaiwan High
Compensation 100 Index
2025 Goals:
Continue to be selected
-
2021 Result
67,000
timesTotal
2025 Goals:
more than 110,000 times -
2021 Result
4.3
timesEach employee participated
2025 Goals:
more than 7.2 times
-
2021 Result
SelectedTaiwan High
Compensation 100 Index
2025 Goals:
Continue to be selected

Initiatives
-
Provide wide-ranging financial education
-
Sponsor art and cultural activities and cultivate talent
-
Organize and serve as the title sponsors of sports events
-
Expand financial and social services at the community level
-
Play the role of bringing together society’s resources
-
2021 Result
775,000
timesEducation promotion
2025 Goals:
948,233 times -
2021 Result
208,000
timesHealth promotion
2025 Goals:
417,785 times -
2021 Result
184,000
peopleCare for the disadvantaged
2025 Goals:
215,614 people -
2021 Result
33,000
timesEmployee volunteerism
2025 Goals:
35,000 times
-
2021 Result
775,000
timesEducation promotion
2025 Goals:
948,233 times -
2021 Result
208,000
timesHealth promotion
2025 Goals:
417,785 times
-
2021 Result
184,000
peopleCare for the disadvantaged
2025 Goals:
215,614 people -
2021 Result
33,000
timesEmployee volunteerism
2025 Goals:
35,000 times

Chairman’s Message
Be positive All possible
Fubon: Leading the Way on Sustainability
Fubon: Leading the Way on Sustainability
In 2022, the COVID-19 pandemic reignited and Russia
invaded Ukraine, causing major global economic uncertainty. The adverse
effects of these events continue to simmer and exacerbate social divisions
and geopolitical tensions. At the same time, the World Economic Forum’s
Global Risks Report 2022 identified climate action failure, extreme weather,
and biodiversity as the most severe long-term threats facing the world, and
warned that risks such as livelihood crises, social cohesion erosion, and
infectious diseases are already leading to societal scarring.
Faced with such complicated ESG (environmental, social
and governance) issues, Fubon Financial Holdings has joined with its
stakeholders to confront these challenges together and stride forward on the
path to sustainability.
The company celebrated its 60th anniversary in 2021
and unveiled a new brand concept – Be positive, All possible – to reaffirm
its commitment to supporting those pursuing a better future with positive
energy and comprehensive financial services. It also crafted a fresh
sustainability blueprint, themed “Run for Green,” that articulated four main
ESG strategies – decarbonization, digitalization, empowerment, and
connection – and set 2025 ESG goals. Guided by that blueprint, Fubon has
launched a “Run for Green” ESG initiative covering both the financial and
non-financial realms that has demonstrated the company’s intent to make its
operations more sustainable and establish itself as one of Taiwan’s leaders
on sustainability. Meanwhile, we achieved a major milestone in 2021,
bringing about Taiwan’s first ever merger of domestic financial holding
companies by acquiring Jih Sun Financial Holdings. The move should bolster
Fubon’s banking and securities businesses and lead to greater synergies,
contributing to an even broader array of financial department store
services.
2021 was an outstanding year for Fubon Financial Holdings. It led
the financial sector in profitability based on EPS for the 13th
consecutive year, and its net income of NT$144.6 billion surpassed
the NT$100 billion barrier for the first time in company history.
Total assets exceeded NT$10 trillion, helping the company make the
Fortune Global 500 for a fourth straight year, and it continued to
shine on international sustainability indexes. Fubon was selected to
the DJSI World Index for a fifth year in a row and to the DJSI
Emerging Markets Index for a sixth straight year, while making the
MSCI ESG Leaders Indexes for a fifth consecutive year. The Carbon
Disclosure Project, meanwhile, has named Fubon to its “A” list and
Supplier Engagement Leaderboard two years in a row, and
Sustainalytics ranked it third in the global insurance industry in
its ESG risk ratings. These many honors have encouraged and inspired
Fubon to further enhance its sustainable practices and relentlessly
pursue excellence in the field.
Looking back at 2021 when COVID-19 surged in Taiwan, Fubon Financial
Holdings took several measures to support employees, customers,
society, and the environment. In terms of employee care, we: (1) set
up a “Fubon COVID-19 testing station,” enabling employees to go to
work with peace of mind; (2) increased childbirth and childcare
subsidies to encourage employees to have children; (3) added
“notifiable infectious disease health insurance” to group insurance
for employees; and (4) provided relief funds and subsidies to
employees whose livelihoods were affected by the pandemic.
In terms of customer products and services, (1) Fubon Life rolled
out the first notifiable infectious disease term health insurance
plan and Fubon Insurance introduced “Epidemic Salary Payment
Insurance” for employers and a policy covering individuals for
infectious disease-related medical expenses; (2) Fubon Insurance
gave customers a way to buy insurance safely with “Next2U” remote
videoconference insurance services; (3) Fubon Life promoted loans on
insurance policies to help policyholders get through financial
difficulties; and (4) Taipei Fubon Bank provided sign language
interpretation services to assist hard-of-hearing customers.
Several advances were also made to address climate change and move toward
our low-carbon vision, including: (1) setting standards on investing in or
pulling investment out of the high-emission power generation, coal mining,
cement, petrochemical, and steel industries; (2) issuing our first TCFD
(Task Force on Climate-related Financial Disclosures) Report; (3)
establishing a Sustainable Finance Policy; (4) setting and submitting
science-based targets (SBTs); (5) providing a wide range of
sustainability-related products and services (such as Taipei Fubon Bank
providing a sustainability-linked loan to Merry Electronics, Taipei Fubon
Bank providing a green syndicated loan to YFY Inc., and Fubon issuing
sustainability bonds and a Future Mobility ETF); and (6) encouraging
sporting events to go green and creating a tie-in with four major marathons
in Taiwan to plant 100,000 trees within five years.
The many action plans cited above, which we continue to optimize and
strengthen, demonstrate our commitment to bringing about tangible change.
Since the 26th United National Climate Change Conference (COP26) in the
United Kingdom in late 2021, the world has moved forward on net zero
emissions, with several steps being taken in that direction. In 2022, Taiwan
issued a “Pathway to Net-Zero Emissions in 2050” to align itself with the
global trend toward net-zero goals as well as address the adverse impact of
extreme weather and pressure on supply chains to reduce carbon. Fubon is
prepared for the challenge. Beyond continuing action plans related to its
four ESG strategies – decarbonization, digitalization, empowerment, and
connection – it is participating in global initiatives to achieve net-zero
goals, such as applying to join the RE100 and submitting SBTs.
We may in some ways be facing
“the worst of times,” but it is also
“the best of times” for opportunities, and we therefore should
actively confront issues and engender positive change.
We may in some ways be facing “the worst of times,” but it is also
“the best of times” for opportunities, and we therefore should
actively confront issues and engender positive change. Whether
dealing with turmoil or challenges, Fubon will stay true to its
brand concept of “Be positive, All positive” and forge a stable
environment founded on mutual trust as it leads society toward a
common good and sustainable future.
Whether
dealing with turmoil or challenges, Fubon will stay true to its
brand concept of “Be positive, All positive” and forge a stable
environment founded on mutual trust as it leads society toward a
common good and sustainable future.



