Distribution of Premium of Fubon Insurance’s Businesses in 2019

Market Share of Fubon Insurance’s Businesses in 2019

Excellent Financial Performance in 2019




Return on
Assets
4.6%

Return on
Equity
13.2%

Net Combined
Ratio
93.4%


Net return
on fund
4.0%

Profit margin 12.0%

Earnings Per NT
Share
$ 13.82


Excellent Credit Rating

twAA+ Taiwan Ratings Corp. 2020.04.29

A- Standard & Poor’s 2020.04.29

A1 Moody’s 2019.06.18

A AM Best 2020.05.13


Professional Loss Control Service

  • Provide customers with risk analysis and planning advice

  • Combine underwriting and premium rate with decision making

  • Enter into a strategic alliance with the Industrial Technology Research Institute to offer high-tech loss control services

  • Develop an “Earthquake Risk Assessment System” with National Central University

  • Develop a “Modeling of Potential Typhoon-Induced Floods” with National Taiwan University

  • Independently develop a Fire Risk Assessment System

Top-Notch Customer Service

1/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

2/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

3/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

4/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

5/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

6/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

7/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

8/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

9/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

10/10
  • Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
  • Free 0800 helpline available 24/7 round the year
  • Have 74 service sites across the country, which top the list of the insurance industry
  • Supported by a customer service team of over 400 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
  • Claim services available on Saturdays
  • Small claim payment could be received by customers in 30 minutes
  • Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
  • Customer service staff proactively helps customers reach a settlement with the other party all along
  • Send instant SMS on automobile insurance claims to improve customer satisfaction
  • Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline

Increasing Efficiency and Protecting Environment with Fully Electronic Processing

  • Insurance application, premium payment and reporting cases of insurance claims could be completed directly on the official website by customers
  • Provide trial balance for insurance cover, memo for auto owners and many other features for customers in Fubon Insurance App
  • Allow customers to handle auto accident and file an insurance claim rapidly in M+ Messenger
  • Provide electronic insurance policies that are both easy to get and environmentally friendly
  • Insurance application, premium payment and reporting cases of insurance claims could be completed directly on the official website by customers
  • Provide trial balance for insurance cover, memo for auto owners and many other features for customers in Fubon Insurance App
  • Allow customers to handle auto accident and file an insurance claim rapidly in M+ Messenger
  • Provide electronic insurance policies that are both easy to get and environmentally friendly
  • Insurance application, premium payment and reporting cases of insurance claims could be completed directly on the official website by customers
  • Provide trial balance for insurance cover, memo for auto owners and many other features for customers in Fubon Insurance App
  • Allow customers to handle auto accident and file an insurance claim rapidly in M+ Messenger
  • Provide electronic insurance policies that are both easy to get and environmentally friendly
  • Insurance application, premium payment and reporting cases of insurance claims could be completed directly on the official website by customers
  • Provide trial balance for insurance cover, memo for auto owners and many other features for customers in Fubon Insurance App
  • Allow customers to handle auto accident and file an insurance claim rapidly in M+ Messenger
  • Provide electronic insurance policies that are both easy to get and environmentally friendly