Distribution of Premium of Fubon Insurance’s Businesses in 2023
Market Share of Fubon Insurance’s Businesses in 2023
Excellent Financial Performance in 2023
Excellent Credit Rating
twAA+ Taiwan Ratings Corp. 2024.04.02
A- Standard & Poor’s 2024.04.02
A2 Moody’s 2024.04.18
A AM Best 2024.02.21
Professional Loss Control Service
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Provide customers with risk analysis and planning advice
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Combine underwriting and premium rate with decision making
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Enter into a strategic alliance with the Industrial Technology Research Institute to offer high-tech loss control services
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Develop an “Earthquake Risk Assessment System” with National Central University
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Develop a “Modeling of Potential Typhoon-Induced Floods” with National Taiwan University
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Independently develop a Fire Risk Assessment System
Top-Notch Customer Service
1/10
Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
2/10
- Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
3/10
- Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
4/10
- Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
5/10
- Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
6/10
- Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
7/10
- Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
8/10
- Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
9/10
- Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
10/10
- Launch the industry’s first “24-hour on-the-spot service for handling traffic accidents”
- Free 0800 helpline available 24/7 round the year
- Have 72 service sites across the country, which top the list of the insurance industry
- Supported by a customer service team of over 540 staff members, the largest number of customer service staff in the industry, who provide excellent claim services
- Claim services available on Saturdays
- Small claim payment could be received by customers in 30 minutes
- Launch publicity campaigns on automobile insurance loss control to raise awareness on this regard and of driving safety
- Customer service staff proactively helps customers reach a settlement with the other party all along
- Send instant SMS on automobile insurance claims to improve customer satisfaction
- Enable fully electronic processing of automobile insurance claims, speeding up payment and shortening the settlement timeline
Increasing Efficiency and Protecting Environment with Fully Electronic Processing
- Insurance application, premium payment and reporting cases of insurance claims could be completed directly on the official website by customers
- Provide trial balance for insurance cover, memo for auto owners and many other features for customers in Fubon Insurance App
- Provide electronic insurance policies that are both easy to get and environmentally friendly
- The first non-life insurer launched Next2U app for sales agents where agents can open a video chat room with customers, and customers can accomplish identity verification, insuring, interacting with sales agents easily and fast, which redefine the way of insurance service
- Insurance application, premium payment and reporting cases of insurance claims could be completed directly on the official website by customers
- Provide trial balance for insurance cover, memo for auto owners and many other features for customers in Fubon Insurance App
- Provide electronic insurance policies that are both easy to get and environmentally friendly
- The first non-life insurer launched Next2U app for sales agents where agents can open a video chat room with customers, and customers can accomplish identity verification, insuring, interacting with sales agents easily and fast, which redefine the way of insurance service
- Insurance application, premium payment and reporting cases of insurance claims could be completed directly on the official website by customers
- Provide trial balance for insurance cover, memo for auto owners and many other features for customers in Fubon Insurance App
- Provide electronic insurance policies that are both easy to get and environmentally friendly
- The first non-life insurer launched Next2U app for sales agents where agents can open a video chat room with customers, and customers can accomplish identity verification, insuring, interacting with sales agents easily and fast, which redefine the way of insurance service
- Insurance application, premium payment and reporting cases of insurance claims could be completed directly on the official website by customers
- Provide trial balance for insurance cover, memo for auto owners and many other features for customers in Fubon Insurance App
- Provide electronic insurance policies that are both easy to get and environmentally friendly
- The first non-life insurer launched Next2U app for sales agents where agents can open a video chat room with customers, and customers can accomplish identity verification, insuring, interacting with sales agents easily and fast, which redefine the way of insurance service