Sustainability Strategy
Starting in 2015, in response to the risks, opportunities and challenges associated with risks in corporate sustainable operations, and issues of concern to all stakeholders, Fubon Insurance and Fubon Financial Holdings cooperated to launch the “Fubon ESG Visioning Project” with an ESG task force under the Corporate Governance and Sustainability Committee of Fubon Financial Holdings. Building on the foundation of sustainability governance in line with the group’s sustainability vision, Fubon Insurance adheres to the four main ESG strategies: "Decarbonization, Digitalization, Empowerment, and Connection,". Leveraging its core capabilities and integrating resources across different domains, the Company continues to develop insurance products catering to various aspects of ESG as sustainable action plans are enhanced. Together with Fubon Financial Holdings, Fubon Insurance aims to exert its financial influence to promote low-carbon and sustainable development for individuals, businesses, and society as a whole.
Four Key Sustainability Strategies
Sustainability Strategy
Assist customers in sustainable transformation
Strategy Overview and Expected Benefits
In response to climate risks, Fubon Insurance develops insurance products and provides professional loss prevention services to support enterprises in their low-carbon transition. We assist the green industry in enhancing resilience to climate risks and promote the development of affordable, reliable, and sustainable low-carbon energy. These efforts aim to foster sustainable business models and strengthen companies’ adaptive capacities.
| Sustainability KPIs (Unit) |
|---|
|
Climate-Related Products and Services (NT$100 million) |
|
No. of Sustainability Loss Prevention Service Cases (Case) |
|
Green Investment
(NT$100 million) |
|
Carbon Reduction (%, compared to 2020 baseline) Note |
| Status in 2024 |
Short-term Goals (2025) |
Mid- to Long-term Goals (2030) |
|---|---|---|
| 81 | 70 | 74 |
| 661 | 680 | 750 |
| 139 | 87 | 87 |
| -31 | -21 | -42 |
Sustainability Strategy
Provide the best financial services
Strategy Overview and Expected Benefits
Actively promote digitalization strategies. Externally, we offer innovative services and customer experience, using InsurTech to optimize insurance application and claims services and cater to diverse customer needs for insurance. Internally, we optimize operating procedures with the adoption of RPA and mobile tools to replace manual labor needed for repetitive tasks that require little expertise. We also continue to promote the application of digital technology to improve operational efficiency.
| Sustainability KPIs (Unit) |
|---|
|
E-policies and Electronic Compulsory Insurance Certificates Issued (%) |
| Customer Satisfaction |
| Status in 2024 |
Short-term Goals (2025) |
Mid- to Long-term Goals (2030) |
|---|---|---|
| 78.5 | 73.3 | 77.4 |
| 89.7 | 90 or above every year | 90 or above every year |
Sustainability Strategy
Create a Friendly, Healthy and Happy Workplace
Strategy Overview and Expected Benefits
Create a diverse environment where people are treated with respect and communications are harmonious, continue to promote talent development, attraction and retention plans, and create a healthy and safe workplace; continue to launch diverse online and offline professional training courses to enhance employee competency and facilitate insurance talent development.
| Sustainability KPIs (Unit) |
|---|
|
Employee Engagement Survey Participation Rate (%) |
|
Employee Engagement Survey Score (Score) |
| Status in 2024 |
Short-term Goals (2025) |
Mid- to Long-term Goals (2030) |
|---|---|---|
| 95 | The survey is not scheduled for 2025. (conducted every two years) | 90 |
| 61 | The survey is not scheduled for 2025. (conducted every two years) | 77 |
Sustainability Strategy
Connect positive impact in society
Strategy Overview and Expected Benefits
Provide opportunities and stages for growth, and mobilize positive forces through Fubon’s diverse platforms to bring change to society and solidify influence.
| Sustainability KPIs (Unit) |
|---|
|
No. of innovative financial inclusion-related products or services (Cumulative No. of items) |
| Status in 2024 |
Short-term Goals (2025) |
Mid- to Long-term Goals (2030) |
|---|---|---|
| 1 | 2 | 7 (Note) |