Personal Information Protection

Frequently Asked Questions

  1. Question 1: What information is covered by the term “personal information”?

    Answer: It includes but is not limited to your name, ID number, date of birth, address, contact method, marital status, family status, education, occupation, financial status, mobile device and internet media information (such as your mobile equipment identity number, mobile device location, social media information, internet protocol (IP) address, internet browsing tracking information in or outside of this website, and cookies), and any other information that can directly or indirectly identify you. (For more detailed information, please refer to web pages on information storage or lists shown on terms and conditions pages.)


  2. Question 2: How will we use your personal information?

    Answer: We will collect, process and use it for financial services to comply with legal obligations or the requirements of financial regulators; for marketing (or cross-selling) purposes; for the handling of financial disputes; for consumer and customer management and services; for the management of advertising or commercial activities; for surveys, statistics, research and analysis; for other financial management businesses or other businesses within the scope of our business registration or articles of incorporation; and for other consulting services.


  3. Question 3: What are your rights related to your personal information?

    Answer: With respect to your personal information, by law you can request to exercise any of the following rights through a contact method provided by a customer service center of Fubon Financial Holdings or any of its subsidiaries:

    • Make an inquiry about and review your personal information;
    • Request a copy of your personal information;
    • Supplement or correct your personal information;
    • Demand the cessation of the collection, processing or use of your personal information;
    • Request that your personal data be deleted.

    When you exercise any of the above-mentioned rights, Fubon Financial Holdings or any of its subsidiaries may, by law, collect any necessary costs or expenses incurred. Your request may not be granted if an application does not comply with proper procedures or regulations, or if Fubon Financial Holdings or any of its subsidiaries have a legal obligation to preserve the information, or if the law stipulates otherwise. You are free to choose whether or not you want to provide related information or a particular type of information. If, however, the information or type of information you do not agree to provide is needed to review or handle a service, Fubon Financial Holdings or any of its subsidiaries may not be able to complete a related process, making it impossible to provide you with the service or optimize services you may use.


  4. Question 4: How can you have your information withdrawn from cross-selling activities?

    Answer: You can notify Fubon Financial Holdings or a subsidiary in writing, by email, or by contacting customer service to request that your information no longer be shared for cross-selling activities. Once Fubon Financial Holdings or a subsidiary has received your request, it will stop sharing your information for cross-selling marketing activities as soon as possible within a reasonable number of business days.


  5. Question 5: What is the legal basis used by Fubon to process personal information?

    Answer: This website group provides clear explanations of the information it transmits on discounts and special offers during promotional activities, and you can decide whether or not to accept these special services or promotions at your discretion. If you choose to accept the service, this website group guarantees that it will not transmit any information that you have registered on this website to any third party. This website group will only send commercial information or emails to you after obtaining your consent in advance or during registration for a service. Aside from specifying that the information or emails transmitted by the website group to you are in fact sent by us, we also provide in the information or emails methods, instructions and links to functions that you can use to stop receiving such information or emails at any time.


  6. Question 6: Can you ask to check, review, change, or delete your personal information?

    Answer: With respect to your personal information, you have the right by law to request to exercise any of the following rights through a contact method provided by a customer service center of Fubon Financial Holdings or any of its subsidiaries:

    • Make an inquiry about and review your personal information;
    • Request a copy of your personal information;
    • Supplement or correct your personal information;
    • Demand the cessation of the collection, processing or use of your personal information;
    • Request that your personal data be deleted.

  7. Question 7: Can you request that Fubon provide your information to third parties?

    Answer: To provide you with the most complete, diverse and suitable products and services, Fubon Financial Holdings and its subsidiaries may disclose, transfer or use your information for joint marketing activities (including cross-selling), for contracted services provided by third parties, or to comply with requests by regulatory authorities, subject to regulatory approval or your consent.


  8. Question 8: What is the period of time for which your personal information is stored and used?

    Answer: The period of use starts from the date when you agree for your basic personal information to be saved and registered for services related to the customer service center, electronic newsletter center, product consultations or participation in internet activities, or other online application services or mailboxes for contacting Fubon Financial Holdings or any of its subsidiaries. The period lasts for the period of duration of the specific purpose for which the information is stored and used, or based on provisions in related laws, contractual terms, or a fixed time period information files need to be stored for business purposes (with the longest time period of those options prevailing if more than one apply).


  9. Question 9: How is your personal information protected?

    Answer: Your information is securely stored in Fubon Financial Holdings and subsidiary databases. The storage of information is managed based on the internal management guidelines of Fubon Financial Holdings and its subsidiaries, which means that no individual can access or change your information without the proper authorization.

    Information security protocols are used to transmit and encrypt information, and firewalls have been installed to prevent illegal intrusions, keeping your information from being accessed illegally. At the same time, encryption technology is used to store and safeguard passwords and keep them from being stolen.


  10. Question 10: What is Fubon’s policy on sharing personal information with third parties?

    Answer: This website group does not arbitrarily sell, exchange, rent, or use other disguised methods to disclose your personal data to other groups or individuals. Under the following three conditions, however, your personal data could be shared with a third party:

    • When your prior consent or authorization is obtained
    • When a judicial unit or other competent authority makes a request using legal and official procedures
    • When there is a need to share user information with a third party to be able to provide you other services or discounts or special offers; this website group will provide clear explanations of the information and special offers during the promotion, and you can decide whether or not to accept these special services or promotions.