Fubon Financial

Fubon Financial Holdings once again received the “highly recommended–excellent” recognition, while Fubon Life and Fubon Insurance earned strong market recognition for their professional services

“RMIM Inc.” held the “2026 Insurance Quality Awards” ceremony today (6th). Fubon Financial Holdings received the “Highly Recommended-Excellent” award for the fourth time. Fubon Life, for the tenth consecutive year, earned four excellent awards-“Highest Brand Awareness,” “Best Sales Representatives,” “Best Claims Service,” and “Highly Recommended.” Fubon Insurance, meanwhile, received four excellent awards-“Best Corporate Image,” “Best Professionalism,” “Best After‑Sales Service,” and “Highly Recommended”- for the 24th consecutive edition. In total, Fubon Financial Holdings and its subsidiaries garnered nine excellent awards, underscoring the company’s customer‑centric philosophy, long‑term commitment to service excellence, and strong business performance, all of which continue to earn broad public recognition.

“RMIM Inc.” has long adopted a rigorous and professional survey methodology that evaluates insurers’ service quality and operational strength based on real customer experiences and market trust. Its annual Insurance Quality Awards have become a key benchmark for assessing the overall service standards and credibility of the insurance industry in Taiwan.

Richard M. Tsai, Chairman of Fubon Financial Holdings, stated that the nine excellent awards to Fubon Financial Holdings, Fubon Life, and Fubon Insurance in the “2026 Insurance Quality Awards” by RMIM Inc. reflect not only strong recognition from the market and consumers for Fubon’s long‑term commitment to customer‑centric service and professional excellence, but also serve as an encouragement for the team to continuously improve. Looking ahead, Fubon Financial Holdings will continue to uphold its brand spirit of “Be positive All possible,” integrating financial expertise, technological innovation, and sustainable thinking to deliver more comprehensive and diversified financial services to consumers and businesses, steadily progressing toward its vision of becoming “one of Asia’s first‑class financial institutions.”

Fubon Life has been recognized for ten consecutive years at the “Insurance Quality Awards”, winning four excellence awards for its outstanding professional services

Chen Sue-Iue, President of Fubon Life, stated that upholding the core values of integrity, friendliness, professionalism, and innovation, the company continues to integrate AI‑driven digital intelligence to enhance financial and insurance services and introduce a diverse range of insurance products. Fubon Life has once again earned four excellence awards at the Insurance Quality Awards—including “Best Sales Representatives,” “Best Claims Service,” “Highest Brand Awareness,” and “Most Recommended”—marking its tenth consecutive year of recognition. Chen expressed gratitude for the trust and support from customers and the public.

In addition to integrating the resources of Fubon Financial Holdings to provide one‑stop financial services, Fubon Life is dedicated to enhancing the professional capabilities of its sales representatives and optimizing digital support tools. Through the Insurance Checkup Safe Box, the company can quickly analyze customers’ protection gaps, while the FBFLi intelligent business management system helps strengthen customer relationship management, earning strong trust and confidence from customers. On the service front, Fubon Life continues to innovate and upgrade its operating processes to enhance the overall customer experience. The company has also expanded multiple channels for claims applications, demonstrating efficient and meticulous service that allows customers to feel truly reassured.

Fubon Life also continues to leverage its influence as a trusted national brand. Starting from its core insurance business, the company promotes micro‑insurance policies and collaborates with public welfare organizations to support vulnerable groups, including seniors living alone, individuals with dementia, patients with rare diseases, and cancer patients in rural areas. In addition, Fubon Life has enhanced accessibility in sports venues and created a more inclusive environment for athletes with disabilities, actively advancing sports equality. Through these efforts, the company fully demonstrates the protective role of insurance and fulfills its commitment to sustainability.

Fubon Insurance enhances corporate risk management through data technology, receiving four excellence awards

Fubon Insurance has earned four excellence awards—‘Best Corporate Image,’ ‘Best Professionalism,’ ‘Best After‑Sales Service,’ and ‘Most Recommended’—for 24 consecutive editions of the Insurance Quality Awards, demonstrating strong recognition and trust from corporate customers.

Lai Rong‑Chong, President of Fubon Insurance, stated that the company continually pursues innovation with the goal of becoming a “comprehensive risk management advisor” for its customers. By leveraging data‑driven technologies to enhance transparency in corporate insurance decision‑making and improve underwriting reliability, Fubon Insurance has developed the “Corporate Insurance Intelligent Planning System,” which provides corporate customers with real‑time, tailored protection plans and more accurate and trustworthy recommendations. The company has also created the “Solar Panel Anomaly Intelligent Detection System,” which uses drones equipped with advanced infrared thermal imaging technology, combined with AI algorithms and GPS positioning, to conduct comprehensive inspections of large‑scale solar farms in a short period of time, enabling the early identification of potential risks and performance issues. For emerging risks such as green energy and cybersecurity, Fubon Insurance provides professional consulting services, while continuously developing patented technologies to strengthen climate risk management and loss‑prevention services, helping corporate customers progress steadily in their ESG transition. Fubon Insurance’s professional achievements have also been recognized with numerous domestic and international awards. Looking ahead, the company will continue to harness the positive power of insurance and uphold the industry’s role in promoting social stability.