Communication Frequency

Fubon Financial Holdings identified eight primary stakeholders, and stakeholder communication status is reported to the board of directors semiannually.

Communication Frequency
and Channel
Issues of
Concern
Response
Competent
Authorities
  • Operating data compiled and revenue reported monthly as requested by competent authorities
  • Occasional participation in seminars and briefings held by competent authorities
  • Annual report and CSR report issued annually, shareholders meeting held annually
  • Corporate governance and ethical management
  • ESG risk management
  • Information security
  • Named as a constituent of the Taiwan Stock Exchange’s “Taiwan Corporate Governance Top 100 Index” six times in a row
  • Discussed with the Department of Financial Inspection of the Central Bank and the Risk Society and Policy Research Center of National Taiwan University about Fubon's status quo in developing sustainable finance and climate change issues and trends in Taiwan
Suppliers
  • CSR supplier training, a CSR evaluation of suppliers and a CSR meeting with suppliers organized annually
  • Corporate governance and ethical management
  • Information security
  • Regulatory compliance and anti-crime measures
  • CSR evaluations of 197 suppliers completed
  • In response to the COVID-19 pandemic, CSR training (Topic: labor human right management) and a CSR meeting replaced by online courses with a 100% supplier participation rate
General
Public
  • Radio programs and publications produced regularly
  • Occasional events held by foundations
  • CSR mailbox
  • Regulatory compliance and anti-crime measures
  • RLow carbon operation
  • RMultifaceted Philanthropic Platform
  • Participated in the 18th Global Views Leaders Forum to share with the public Fubon Financial Holdings ESG endeavors
  • Invited to share corporate experiences in sustainability efforts in the course "Corporate Sustainability Practices" at the Graduate Institute of Environmental Engineering, National Taiwan University
  • Jointly organized "Chief Sustainability Officer Salons" with Center for Corporate Sustainability to share Fubon's ESG efforts and results
  • Echoed the UN environmental initiatives by conveying the ideas to contestants in Fubon-hosted and sponsored sports events
Community
NPO/
NGOs
  • Activities and donations publicly shared on foundations’ websites
  • Foundations and community exchanges facilitated through Fubon’s annual gifts and premiums program
  • Corporate governance and ethical management
  • Customer relationship management
  • Multifaceted Philanthropic Platform
  • Established a communication channel with environmental group "350.org" to learn about climate issues and initiatives
  • Communicated with social enterprise "Domi" on potential partnership on energy issues
  • Discussed with the Risk Society and Policy Research Center of National Taiwan University about the status quo in developing sustainable finance and climate change issues and trends in Taiwan
Shareholders/
Investors
  • Revenues reported monthly
  • Investors conference held quarterly
  • Participation in domestic/ foreign investor forums occasionally to discuss the Company’s finances and business
  • Contact persons, email addresses for investors posted on Investor Relations and Stakeholders web pages
  • Corporate governance and ethical management
  • ESG risk management
  • Tax governance
  • Held 8 investor conferences in Chinese and English in 2020. Due to the pandemic, the physical investor conference conducted in Chinese was held virtually instead
  • Completed quarterly shareholder opinion reports and enhanced shareholder communication management
  • Fubon was invited to join the online forum of the Economist's Climate Risk Asia Week virtual event
Customers
  • Customer complaint channels and customer service hotline available
  • Customer satisfaction surveys conducted regularly
  • Corporate seminars and risk management courses held occasionally
  • Information security
  • FinTech and innovation
  • Customer relationship management
  • Key service indicators and satisfaction survey monitored and tracked monthly to meet customer needs
  • "Customer Opinion Handling Channel" introduced with QR code plaques and stamp mats to gather customer opinions timely
  • Intelligent customer service system adopted to expand customer service capacity and improve customer satisfaction
Media
  • Press release issued occasionally
  • Dedicated divisions and personnel in charge of communicating with and responding to the media
  • Corporate governance and ethical management
  • Information security
  • Regulatory compliance and anti-crime measures
  • 346 press releases issued
  • 7 dedicated personnel as liaison officers for the media communication of Fubon Financial Holdings and subsidiaries to timely respond to the medi
  • Press conferences held occasionally
  • Fubon Financial Holdings held quarterly investor conferences for the media hosted by Fubon's president where the media ask questions and the president responds to the questions
Employees
  • New collective agreements negotiated after three-year terms of previous agreements end
  • Labor-management meetings and occupational safety and health meetings held quarterly
  • Senior management and employee meetings held annually
  • Employee satisfaction surveys conducted biannually
  • Dedicated an “Employee Grievance” section
  • Talent development and retention
  • Healthy work environment
  • Corporate governance and ethical management
  • One meeting held for senior management of Fubon Financial Holdings including the chairman to directly interact with employees
  • Employee opinion survey coverage rate reached 82%, a record high; engagement score remained at 75 points
  • 4 employee grievances filed; confidentiality was maintained, and all cases were handled based on existing rules