Stakeholder Communication


Identification Process

The six teams under the ESG Task Force are responsible for identifying and examining the material issues of concern to Fubon Financial Holdings:


Identification Process

Communication Frequency

Stakeholder Strength of Impact on Issues Communication Frequency and Channels
Regulatory Agencies ●●●
  • Revenues reported monthly.
  • CPA–audited financial statements released quarterly.
  • Operating data requested by regulatory agency compiled and provided monthly.
  • Annual report, CSR report issued annually.
  • Shareholders meeting held annually.
  • Occasional participation in seminars, briefings held by regulatory agency.
Customers (Existing and Potential) ●●●
  • Customer satisfaction surveys conducted regularly.
  • Complaints from customers targeted by joint marketing campaigns compiled monthly to check on progress made in dealing with their cases.
  • Customer complaint channels, customer service hotline available.
Employees (Existing and Potential) ●●●
  • Market salary survey conducted annually.
  • Benefits evaluated, planned, and adjusted annually.
  • Labor–management meetings and occupational safety and health meetings held quarterly.
  • Employee–related information sent in real time via employee HR+ App.
  • Employee satisfaction surveys conducted.
  • Employee grievance mechanism in place
Media ●●●
  • Press releases issued as necessary.
  • Dedicated divisions and personnel communicate with, respond to questions from the media.
Shareholders/ Investors ●●
  • Revenues reported monthly.
  • Investor conference held quarterly.
  • Participation in domestic/ foreign investor forums to discuss the Company’s finances and business.
  • Contact persons, e–mail addresses for investors posted on Investor Relations and Stakeholders web pages.
The Community NPO/ NGO (includingsocial welfare, sports, arts and other groups) donors/ beneficiaries/ volunteers/ artists ●●
  • Joint projects set up with foundations and subsidiaries on an irregular basis.
  • Public accounting of donations and funds raised posted regularly on foundations’ websites.
  • Foundations given exposure, recognition through Fubon’s annual gifts and premiums program.
  • Matchmaking opportunities introduced on occasion.
The Public ●●
  • Cooperation with subsidiaries on joint programs occasionally arranged.
  • Activities held by foundations.
  • Regular radio shows and related periodicals produced on a regular basis.
Suppliers ●●
  • Joint projects set up with foundations and subsidiaries on an irregular basis.
  • Organize CSR "Supplier CSR Conference" annually.