Key Issues Raised by Stakeholders

The Public

Issue of Concern Our Strategy and Tactics
Community Building Fubon Financial Holdings and its four subsidiaries have joined with Fubon’s four philanthropic foundations in building extensive social welfare networks and extending Fubon’s CSR to all corners of society.
Solutions Linking Core Competencies Fubon subsidiaries use their core competencies to help address problems spawned by an aging society and promote social inclusion through financial products to fill in gaps in the social assistance systems; financial literacy education also a big priority.
Consumer Rights Protection A Service Excellence Committee consisting of top executives from Fubon Financial Holdings and subsidiaries has been set up and meets regularly; it shares innovative service information through a service excellence network to enhance service quality and strengthen customer satisfaction.
Customer Satisfaction A Service Excellence Committee consisting of top executives from Fubon Financial Holdings and subsidiaries has been set up and meets regularly; it shares innovative service information through a service excellence network to enhance service quality and strengthen customer satisfaction.
Meet the Needs of an Aging Society As Taiwan society ages, Fubon Life has helped people become more conscious of the potential risks of long-term care and long lifespans. In 2015, it introduced a “Senior Living Services Network” that helps customers prepare for retirement and operates a hotline exclusively for elderly policyholders.
Sponsorship of Radio Shows/Education Programs/Outreach Seminars The Fubon Art Foundation invites internationally renowned figures to speak in Taiwan and organizes “Fubon Forum” classes themed around current trends. Its “Very Fun Park” exhibition brings art into people’s lives and communities, creating a common good for local merchants while promoting aesthetics education.
Support for Courses/NGOs/Competitions The Fubon Cultural & Educational Foundation is dedicated to financial literacy education, teenager empowerment, parent-child education and cooperation with social enterprises to spread “positive energy.”