Key Issues Raised by Stakeholders

Shareholders / Investors / ESG Investors

Issue of Concern Our Strategy and Tactics
Corporate Governance
Ethical Corporate Management “Codes of Ethical Conduct,” “Ethical Corporate Management Best Practice Principles,” and “Corporate Social Responsibility Best Practice Principles” guide ethical management practices, foster sound business models and risk management mechanisms, and promote social welfare objectives.
Information Disclosure and Transparency Material information disclosed through online reporting systems and the Company’s performance and strategic development is explained through an annual shareholders meeting, investor conferences, and seminars and roadshows in Taiwan and overseas.
Risk Management Enterprise risk management (ERM) model adopted to monitor and manage potential business and operational risks in an integrated way. Risk management systems, policies and procedures support the model, and subsidiaries fully comply with them. To cope with external economic changes, social structure shifts, geopolitical conflict and information security risk, the Company pays close attention to emerging risks and puts in place measures to deal with them.
Operating Performance Fubon Financial Holdings’ after-tax net profit rose 5.6% year-on-year in 2015 to NT$63.6 billion; EPS was NT$6.21. Both were company records and led the domestic financial holding company sector for the seventh consecutive year.
Corporate Sustainability
Company’s Network and Acquisition Opportunities Responding to “Asian Cup” policy, Fubon Life acquired 48% stake in South Korea-based Hyundai Life and Fubon Securities took a stake in Huishang Futures.
Customer Complaint Mechanism A financial consumer protection mechanism has been established at the financial holding company level as a basis for subsidiaries to handle consumer disputes fairly, reasonably and effectively.
Green Credit Taipei Fubon Bank has incorporated climate change, pollution, investment and CSR issues as criteria in credit appraisals based on the Equator Principles, creating a more complete risk control framework. In 2015, bank rejected a request for a loan from a company in the gambling sector because of this policy.
Responsible Investment The Company applies responsible investment principles to its investment decisions and looks at the investment target’s environmental, corporate ethics and social responsibility strandards before and after making a move. Related internal guidelines were revised in 2015 and used to review all existing investment positions. In terms of real estate, green-building design principles are written into contracts, and funds have been injected into public infrastructure and biomedical projects that contribute to good health and well-being.
Company’s Credit Rating An Investor Relations Division was created in 2015 to serve domestic and foreign investors and outside organizations by continuing to disclose information transparently and maintain excellent real-time communications between the company and investment markets.
Insurance that Helps Deal with Climate Change Fubon Insurance helps companies manage natural disaster risk using quantitative methods and strengthens their resilience through insurance planning and loss prevention measures. The insurer also worked with the Council of Agriculture to introduce Taiwan’s first aquaculture insurance product in 2015. The policy helps incorporated aquaculture businesses cope with losses stemming from climate change and natural disasters.