Communication Frequency

Identification Process

The six teams under the ESG Task Force are responsible for identifying and examining the material issues of concern to Fubon Financial Holdings:

Identification Process

How Stakeholders Are Identified

Fubon Financial Holdings has identified eight main stakeholders, and its communications with those stakeholders have been reported to the board of directors once every six months since 2019.

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Stakeholder Strength of Impact on Issues Communication Frequency and Channels 2019 Actions
Regulatory Agencies ●●●
  • Revenues reported monthly, and operating data requested by regulatory agency compiled and provided every month.
  • CPA-audited financial statements released quarterly.
  • Annual report and CSR report issued annually, and shareholders meeting held annually.
  • Occasional participation in seminars, briefings held by regulatory agencies.
  • Ranked in the top 5% among all listed companies and in the top 10% among listed financial and insurance companies in the Taiwan Stock Exchange’s 2019 Corporate Governance Evaluation.
  • Named as a constituent of the Taiwan Stock Exchange’s “Taiwan Corporate Governance Top 100 Index” five times in a row.
  • Co-organized “Corporate Governance Forums” with the Taiwan Stock Exchange to publicize responsible investment issues.
  • Participated in presentations held by the Taiwan Stock Exchange.
Customers (Existing and Potential) ●●●
  • Complaints from customers targeted by joint marketing campaigns compiled monthly to check on progress made in dealing with their cases.
  • Customer satisfaction surveys conducted regularly.
  • Customer complaint channels, customer service hotline available.
  • Invited clients to participate in the Corporate Governance Forums to promote sustainability.
  • Mobile device touchpoint surveys conducted to gather customer opinions and improve quality of service.
Employees (Existing and Potential) ●●●
  • New collective agreements negotiated after three-year terms of previous agreements end.
  • Labor-management meetings and occupational safety and health meetings held quarterly.
  • Market salary survey conducted annually, senior executive gettogethers with employees, big presence established at job fair on NTU campus.
  • Employee satisfaction surveys conducted biannually.
  • Dedicated “Employee Grievance” section set up on Company’s website.
  • Latest information communicated to employees through “HR+” and “M+” apps or posted on employee EIP (enterprise information portal); information on job openings also posted on Fubon’s MA Facebook page, and work-study programs set up with universities and vocational colleges.
  • Subsidiaries Fubon Securities and Fubon Futures signed new collective bargaining agreements with their unions, and Taipei Fubon Bank and Fubon Insurance discussed new deals with their unions.
  • Two events were held in which senior executives, including the financial holding company’s chairman of the board, exchanged ideas with employees.
  • Total of 11 employee grievances filed; confidentiality was maintained, and all cases were handled based on existing rules.
  • Information provided on management associate openings along with testimonials from past graduates helped fill more than 80% of new openings.
Media ●●●
  • Press releases issued as necessary.
  • Dedicated divisions and personnel communicate with, respond to questions from the media.
  • Total of 397 press releases issued.
Shareholders / Investors ●●
  • Revenues reported monthly.
  • Investor conference held quarterly.
  • Participation in domestic/ foreign investor forums to discuss the Company’s finances and business.
  • Contact persons, email addresses for investors posted on Investor Relations and Stakeholders web pages.
  • Independent director Louis Cheung held meetings with corporate governance teams of institutional investors.
  • Held 141 meetings with investors (including visits, non-deal roadshows, and participation in forums).
  • Sent emails telling investors CSR report was available on the Company’s website.
The Community NPO/ NGO (including social welfare, sports, arts and other groups) donors/ beneficiaries/ volunteers/ artists ●●
  • Public accounting of donations and funds raised posted regularly on foundations’ websites.
  • Artists given exposure, recognition through Fubon’s annual gifts and premiums program.
  • Joint projects set up with foundations and subsidiaries on an irregular basis, and matchmaking opportunities introduced on occasion.
  • Organized “Fubon Lectures on Globalization” to discuss the concept of green capital flows.
  • Set up a communication channel with environmental group to better understand its climate change recommendations.
  • Discussed possible cooperation models on energy issues with social enterprise Domi Earth.
The Public ●●
  • Regular radio shows and related periodicals produced on a regular basis.
  • Activities held by foundations.
  • Of the 462 messages received in the CSR mailbox, 55% were customer appeals, 24% were from outside organizations.
  • Responded to inquiries and appeals for action from global environmental group Market Forces.
Suppliers ●●
  • CSR supplier training, a CSR evaluation of suppliers and a CSR meeting with suppliers organized annually.
  • 142 representatives of suppliers attended a lecture related to supplier human rights education.
  • CSR evaluations of 167 suppliers completed.