|
Stakeholder
|
Strength of Impact on Issues |
Communication Frequency and Channels |
2019 Actions |
|
Regulatory Agencies
|
●●● |
-
Revenues reported monthly, and operating data
requested by regulatory agency compiled and
provided every month.
-
CPA-audited financial statements released
quarterly.
-
Annual report and CSR report issued annually,
and shareholders meeting held annually.
-
Occasional participation in seminars, briefings
held by regulatory agencies.
|
-
Ranked in the top 5% among all listed companies
and in the top 10% among listed financial and
insurance companies in the Taiwan Stock
Exchange’s 2019 Corporate Governance Evaluation.
-
Named as a constituent of the Taiwan Stock
Exchange’s “Taiwan Corporate Governance Top 100
Index” five times in a row.
-
Co-organized “Corporate Governance Forums” with
the Taiwan Stock Exchange to publicize
responsible investment issues.
-
Participated in presentations held by the Taiwan
Stock Exchange.
|
|
Customers (Existing and Potential)
|
●●● |
-
Complaints from customers targeted by joint
marketing campaigns compiled monthly to check on
progress made in dealing with their cases.
-
Customer satisfaction surveys conducted
regularly.
-
Customer complaint channels, customer service
hotline available.
|
-
Invited clients to participate in the Corporate
Governance Forums to promote sustainability.
-
Mobile device touchpoint surveys conducted to
gather customer opinions and improve quality of
service.
|
|
Employees (Existing and Potential)
|
●●● |
-
New collective agreements negotiated after
three-year terms of previous agreements end.
-
Labor-management meetings and occupational
safety and health meetings held quarterly.
-
Market salary survey conducted annually, senior
executive gettogethers with employees, big
presence established at job fair on NTU campus.
-
Employee satisfaction surveys conducted
biannually.
-
Dedicated “Employee Grievance” section set up on
Company’s website.
-
Latest information communicated to employees
through “HR+” and “M+” apps or posted on
employee EIP (enterprise information portal);
information on job openings also posted on
Fubon’s MA Facebook page, and work-study
programs set up with universities and vocational
colleges.
|
-
Subsidiaries Fubon Securities and Fubon Futures
signed new collective bargaining agreements with
their unions, and Taipei Fubon Bank and Fubon
Insurance discussed new deals with their unions.
-
Two events were held in which senior executives,
including the financial holding company’s
chairman of the board, exchanged ideas with
employees.
-
Total of 11 employee grievances filed;
confidentiality was maintained, and all cases
were handled based on existing rules.
-
Information provided on management associate
openings along with testimonials from past
graduates helped fill more than 80% of new
openings.
|
| Media |
●●● |
- Press releases issued as necessary.
-
Dedicated divisions and personnel communicate
with, respond to questions from the media.
|
- Total of 397 press releases issued.
|
|
Shareholders / Investors
|
●● |
- Revenues reported monthly.
- Investor conference held quarterly.
-
Participation in domestic/ foreign investor
forums to discuss the Company’s finances and
business.
-
Contact persons, email addresses for investors
posted on Investor Relations and Stakeholders
web pages.
|
-
Independent director Louis Cheung held meetings
with corporate governance teams of institutional
investors.
-
Held 141 meetings with investors (including
visits, non-deal roadshows, and participation in
forums).
-
Sent emails telling investors CSR report was
available on the Company’s website.
|
|
The Community
NPO/ NGO (including
social welfare, sports, arts
and other groups) donors/
beneficiaries/
volunteers/ artists
|
●● |
- Public accounting of donations and funds raised posted regularly
on foundations’ websites.
- Artists given exposure, recognition through Fubon’s annual gifts
and premiums program.
- Joint projects set up with foundations and subsidiaries on an
irregular basis, and matchmaking opportunities introduced on
occasion.
|
- Organized “Fubon Lectures on Globalization” to discuss the concept of
green capital flows.
- Set up a communication channel with environmental group 350.org to
better understand its climate change recommendations.
- Discussed possible cooperation models on energy issues with social
enterprise Domi Earth.
|
|
The Public
|
●● |
- Regular radio shows and related periodicals produced on a regular basis.
- Activities held by foundations.
|
- Of the 462 messages received in the CSR mailbox, 55% were
customer appeals, 24% were from outside organizations.
- Responded to inquiries and appeals for action from global
environmental group Market Forces.
|
|
Suppliers
|
●● |
- CSR supplier training, a CSR evaluation of suppliers and a CSR meeting with
suppliers organized annually.
|
- 142 representatives of suppliers attended a lecture related to
supplier human rights education.
- CSR evaluations of 167 suppliers completed.
|
