Shareholders/Investors

Communication Frequency and Channels	Issues of Concern	Response
Shareholders meeting held annually Investor conference held quarterly Revenues reported monthly Participation in domestic/foreign investor forums to discuss the Company’s finances and business Contact persons, email addresses for investors posted on Investor Relations and Stakeholders web pages	Protecting shareholder rights Corporate governance and ethical management Sustainable finance Customer relationship management	Held a shareholders meeting and reported shareholder opinions every quarter, strengthening the management of our communications with shareholders. Participated in 157 investor meetings, including investor forums organized by J.P. Morgan, Nomura, BofA, Goldman Sachs, QIC, Citi, UBS, Morgan Stanley, and others; a Fubon representative served as one of the main speakers in a seminar at the J.P. Morgan forum and discussed Fubon’s ESG management and the opportunities and challenges it faces. Held 2023 Q1, Q2, and Q3 and 2023 full year bilingual (Chinese-English) investor conferences that could be accessed on site, online, or by phone.

Customers

Communication Frequency and Channels	Issues of Concern	Response
Customer satisfaction surveys conducted regularly Corporate seminars and risk management courses held occasionally Customer complaint channels and customer service hotline available	Corporate governance and ethical management Health and life protection Information security Customer relationship management Fintech and innovation	Annual customer satisfaction surveys conducted to gauge satisfaction with key products and services. Brand survey conducted annually, quantitative data from questionnaires and qualitative data from interviews at seminars used to track the perceptions consumers and customers have of the Fubon brand.

Competent Authorities

Communication Frequency and Channels	Issues of Concern	Response
Annual report and sustainability report issued annually; shareholders meeting held annually CPA-audited financial statements released quarterly Operating data compiled and revenue reported monthly as required by competent authorities Occasional participation in seminars and briefings held by competent authorities Occasional visits made to regulatory agencies to share experiences	Corporate governance and ethical management Sustainable finance Information security Risk management Achieving net-zero emissions	Named as a constituent of the Taiwan Stock Exchange’s “Taiwan Corporate Governance Top 100 Index”. Issued financial statements, an annual report and a Sustainability Report as required by regulatory authorities. Was invited to participate in public hearings and pilot meetings on refining Taiwan’s “Reference Guidelines on Identifying Sustainable Economic Activity”; offered opinions on key indicators for the financial and insurance sectors. Visited the Taiwan Stock Exchange Corporation’s Administration Department to discuss “operational energy-saving carbon-reduction actions,” shared Fubon’s ESG experience Visited the Taiwan Carbon Solution Exchange to discuss “carbon credit trading and carbon credit development” . Together with regulatory agencies and police departments, mobilized 33 other banks to form an “Eagle Eye Anti-Fraud Alliance” and pledged to protect the assets of Taiwan’s public.

Employees

Communication Frequency and Channels	Issues of Concern	Response
Negotiate collective bargaining agreements every three years Employee engagement survey conducted every two years Senior managers present their expectations for employees and operating outlook at the beginning of each year Labor-management meetings and occupational safety and health meetings held quarterly Training courses, Volunteers days, and other activities held occasionally. Has established an “Employee Grievance” section on Fubon’s internal website Has set up a Remuneration and Nomination Committee	Corporate governance and ethical management Healthy workplace Protection of workers’ human rights	Labor-management meetings were held quarterly; discussed worker benefit issues and working conditions and helped coordinate labor-management relations, promoting labor-management cooperation. Partnered with the National Taiwan University Risk Society and Policy Research Center to hold training courses on climate change, energy transitions, and sustainable finance and also held internal ESG events focused on a financial literacy board game to spread knowledge on sustainability. For Fubon Volunteers Day, led employees in carrying out eco-friendly strategies aligned with United Nations SDGs 4 (Quality Education) and 15 (Life on Land). Employee complaint cases and feedback handled based on existing procedures within set deadlines, and employees were given responses in writing or by phone; the cases were processed and settled in an effective and comprehensive manner. The Remuneration and Nomination Committee assessed the salaries and overall remuneration of managers and submitted its recommendations to the board of directors, fully carrying out the assessment mechanism for manager salaries and remuneration.

NPO/NGOS COMMUNITY

Communication Frequency and Channels	Issues of Concern	Response
The Fubon Sustainability Forum is held annually. Communicates green competition concepts whenever possible Activities and donations publicly shared on foundations’ websites	Sustainable finance Healthy workplace Protection of workers’ human rights	Teamed up with the Fubon Cultural and Educational Foundation and the National Taiwan University Risk Society and Policy Research Center to organize the Fubon Sustainability Forum; the issues covered included green finance, the TCFD survey, global threats, and extreme weather events, and a representative of the World Economic Forum was invited to discuss the WEF’s Global Risks Report via video conference. Fubon Financial Holdings and Taiwan Mobile advanced industry-academia cooperation co-sponsoring Academia Sinica’s project on net-zero technologies (emerging technologies such as geothermal, marine energy, carbon-free hydrogen combustion, biomass, and high-efficiency solar). In response to United Nations initiatives for environmental action, imparted sustainability concepts to competitors in sports events organized or sponsored by Fubon. Participated in the Earth Solutions 2023 Sustainable Design Action Conference and advocated the many possibilities of sustainable living, from the Run for Green campaign linking road races to ecological conservation to the COVID-19 pandemic driving the digital transformation of financial services. Participated in the Media Tech conference; used the platform to show how corporate brands can integrate online and offline activities and use digital technologies and social media to convey ESG concepts.

DOMESTIC, FOREIGN SUSTAINABILITY GROUPS
(incl. sustainability experts and associations)

Communication Frequency and Channels	Issues of Concern	Response
Regularly participates in international ratings questionnaire surveys Joins sustainability groups and takes part in related forums and activities Engages in regular exchanges and communications	Corporate governance and ethical management Sustainable finance Achieving net-zero emissions Risk management	Selected to the DJSI World Index and DJSI Emerging Markets Index, and was ranked in DJSI Sustainability Yearbook. Selected as a constituent of the Taiwan Sustainability Index. Participated again in the annual DJSI sustainability assessment, CDP questionnaire, and MSCI ratings survey, and communicated with ratings analysts by letter and online messages. Fubon contacts experts on various aspects of sustainability every year for suggestions; met with 13 such experts in 2023. Attended meetings on environmental issues to get an understanding of how members of the international community have handled climate change, biodiversity and water resource issues and discuss Fubon’s sustainability practices.

Suppliers

Communication Frequency and Channels	Issues of Concern	Response
Supplier ESG training and a ESG conference with suppliers organized annually ESG evaluation of suppliers conducted annually	Achieving net-zero emissions Protection of workers’ human rights	Offered a digital course on “Sustainability Management for Suppliers” through Fubon’s electronic procurement system; suppliers were required to complete this online course before accessing the system to get tender documents and submit bids. Referred to PAS 7000 and other international standards to design sustainability assessment questionnaires that suppliers in the electronic procurement system who did a certain amount of business with Fubon were asked to fill out; a total of 98% responded. Completed ESG engagements with 10 key suppliers (conducted through ESG on-site audits, bringing the total to 20 by the end of 2023, or 50% of Fubon’s 40 key suppliers); the on-site audits used to verify each supplier’s ESG practices and implementation. Held a Supplier ESG Conference at which suppliers with outstanding evaluations and excellent performances were commended; the overall results of the evaluations were explained and feedback and suggestions were provided. During the conference, a Fubon representative described Fubon Financial Holdings’ information security requirements in a talk on “A Common Information Security Framework.”

Media

Communication Frequency and Channels	Issues of Concern	Response
Quarterly investor conferences are open to the media Press releases issued occasionally Dedicated divisions and personnel in charge of communicating with and responding to the media	Protecting shareholder rights Corporate governance and ethical management Customer relationship management	Quarterly investor conferences were open to the media; at the investor conferences, the Company presented a summary of its operations and progress on ESG initiatives, and the Company’s president answered media questions. Fubon Financial Holdings subsidiaries issued a combined 338 press releases and held occasional press conferences.