Material Issues

To maintain a clear understanding of stakeholders’ needs and the ability to analyze them, the Company lists several different ways stakeholders can contact Fubon in the web page dedicated to them and welcomes their opinions and feedback at any time. The six teams under the ESG Task Force also stay in contact with stakeholders to determine if their needs have been responded to effectively.

In early 2018, Fubon Financial Holdings hosted a stakeholder’s forum, to which it invited important stakeholders for a face-to-face interaction and communication. The forum also provided an opportunity to know the material issues with which the stakeholders are mostly concerned; in that way, Fubon avoids any gaps in understanding between the Company and the stakeholders. On the other hand, the forum also allowed the stakeholders to understand all variety of actions that the Company has taken for many years in the area of environment, society and governance.

After the forum, we distributed questionnaires to stakeholders, employees, and executives to investigate the impact, the level of impact, and impact on business operations effected by the material issues. We have collected 29 questionnaires in total. We have grouped 20 material issues in total—3 related to the environment, 10 related to social concerns, and 7 involving corporate governance.

In addition, we adjusted the materiality matrix as in the following: There are three axes of the matrix. The x-axis represents the level of materiality regarding the Company operation. The y-axis represents the level of impact on evaluation and decision-making for the stakeholders. The z-axis reflects the level of positive and negative impact caused by the enterprise and its value chains on the three aspects (i.e., the environmental, social, and economic). The size of graphic bubbles of the matrix represents the level of positive/negative impact of each material issue on environment, social and economic aspects of Fubon Financial Holdings and its value chains. Each issue then is classified as a key issue, important issue, or continuous issue. Together, all these elements form the materiality matrix. Each issue is disclosed according to its level of importance:

Issues Classification Key Issues Important Issues Continuous Issues
Definition These issues highly affect stakeholders, are essential to business operation, and have significant impact on ESG. These issues are identified as material in one to two aspects on the three-axes of the matrix. They are considered important to business operation. These issues are identified as material in zero to one aspects on the three-axes of the matrix. They mostly belong to basic management issues in daily operation.
Level of Disclosure: The strategic goal, management, and performance of the issue is disclosed in detail in the report and other channels. The management and performance of each issue are fully explained in the report. The report only discloses the basic performance tracking results.

Economic Aspect (7 Items) Social Aspect (10 Items) Environment Aspect (3 Items)
(1) Innovative Financial Products and Services

(2) Compliance and Anti-crime Measures

(3) Risk Identification and Management

(4) Ethical Management

(5) Financial Products Information Disclosure and Risk Communication

(12) Company Operation and Product Financial Performance

(17) Supplier Management
(6) Inclusive Financial Products and Services

(7) Employee Salaries and Benefits

(8) Healthy Working Environment of Diversity and Equality

(9) Open Communication and Employee Complaint Mechanism

(13) Service Quality and Customer Experience

(14) Human Capital Development and Cultivation

(15) Protection of Customer Privacy, Rights, and Interests

(16) Information Security

(18) Social Welfare and Impact Investing

(19) External Communication and Compliant Mechanism
(10) Financial Products that Address Climate Change

(11) Environment and Social Risk Management for Investment and Finance

(20) Impact of Operational Activities on the Environment