Fubon Financial Holding Co., Ltd.
Corporate Social Responsibility Best Practice Principles

  • Adopted by the Board of Directors on April 29, 2011
  • 1st amendment by the Board of Directors on April 28, 2015
  • 2nd amendment by the Board of Directors on March 23, 2017
  • 3rd amendment by the Board of Directors on April 30, 2020

Chapter I General Principles

Article 1

In order to fulfill the Corporate Social Responsibility (“CSR”) of Fubon Financial Holding Company (the “Company”) and its subsidiaries, and to achieve the purpose of sustainable development, the Company has referred to the Corporate Social Responsibility Best Practice Principles for TWSE/GTSM Listed Companies and the United Nations Sustainable Development Goals, SDGs to adopt the Fubon Financial Holding Company Corporate Social Responsibility Best Practice Principles (the “Principles”) so as to manage the risks and the effects that the corporate operation may bring to the economy, the environment and the society.


The Principles are applicable to the entire operations of the Company and its subsidiaries.


Article 2

The Company, while pursuing business performance and profitability, shall incorporate the protection of stakeholders’ interests, environmental, social and governmental factors into the Company’s management principles and business operations. In accordance with the principle of materiality, it is also necessary to examine and identify environmental, social and corporate governance issues related to the Company and formulate appropriate management response measures for relevant risks, and establish a consensus on environmental, social and corporate governance issues among all employees through performance management mechanism.


The Company shall implement CSR, pursue corporate sustainable development, and create public benefit for the society through the following four methods:

  • Implement corporate governance.
  • Foster a sustainable environment.
  • Preserve public welfare.
  • Enhance disclosure of CSR information.

Article 3

The Company, under the Corporate Governance and Sustainability Committee, shall set up an ESG Task Force, which should include the following six working teams: the Corporate Governance and Integrity Management team, the Employee Care team, the Responsible Finance team, the Innovation Service team, the Social Commitment team and the Environmental Sustainability team, to implement the Company’s sustainability vision.


At the beginning of each year, the ESG Task Force is required to present an administrative plan for that year and a review of the previous year’s achievements. It is also responsible for reporting on the progress of various initiatives and their results every six months to the Corporate Governance and Sustainability Committee and the board of directors.


Chapter II Implement Corporate Governance

Article 4

All employees should comply with the Company’s Integrity Management Best Practice Principles, abide by the laws, act in honest manner, prevent from conduct of corruption and bribery.


Article 5

The directors of the Company should exercise the due care of good administrators to urge the Company to perform its CSR initiatives through three aspects - environment, social and corporate governance, implement corporate sustainability, review the results of the implementation thereof and continually make adjustments so as to ensure the thorough implementation of its CSR policies.


Article 6

The Company implements corporate governance system, strengthens relevant mechanism, and establishes a stakeholders section on its corporate website to communicate and respond to environmental, social, corporate governance and other important CSR topics in concern, so as to enhance the Company’s operational performance for the sustainable development.


Chapter III Fostering a Sustainable Environment

Article 7

The Company values the possible impact to the Company’s operation from climate change and adopts the Company’s Climate Change Management Guideline and also refers to the Task Force on Climate-Related Financial Disclosures (TCFD) issued by Financial Stability Board (FSB) to identify the opportunities and risks from the climate change brings to the Company’s business strategy, planning and decision making process, and to mitigate the impact from climate change on the Company’s operations.


Article 8

The Company complies with environment related laws and international guidelines and actively promotes various environmental management and energy-saving measures; continuously monitors the impact of climate change on the operations; establishes measurable environmental sustainability objectives, and adopts action plans and outlines short-term, mid-term and long-term goals; adopts international standards to regularly examine the greenhouse gas emissions and the environmental management system for the execution efficacy and shall adjust the strategies for energy conservation, carbon and greenhouse gas reduction, and minimize the impact of the Company's business operations on climate change.


Article 9

The Company is able to mitigate the impact of the environment and society on the Company’s operations through the purchase of products with energy-saving badges, environmental labeling, green building materials and other products; the Company should also encourage suppliers to cooperate with the Company to follow the “Supplier Corporate Social Responsibility Code of Conduct”; the Company should work with “organizations that address social or environmental issues” to achieve the balance between the economy, society and the environment for the sustainable development.


Article 10

In order to facilitate the development of sustainable environment and economic growth, the Company takes the Equator Principles and Principles for Responsible Investment into consideration in developing its policies regarding responsible financing. While dealing with the credit customers and the investment targets, whether the credit customers and the investment targets fulfill their duties to protect the environment, their business integrity and their CSR shall also be taken into account.


Chapter IV Preserving Public Welfare

Article 11

In order to protect interests of the employees, the Company complies with relevant labor laws and has embodied the spirit of the Universal Declaration of Human Rights, the UN Global Compact, and the International Organization Convention in establishing the Company’s Human Rights Policy, mechanism for grievance and communication in order to protect employees’ rights.


Article 12

The Company provides its employees with safe and healthful work environments including health and first-aid facilities and organizes training on health and safety on regular basis so as to prevent occupational accidents.


Article 13

The Company values staffs and through the establishment and implementation of reasonable employee welfare measures, corporate business performance or achievements shall be appropriately reflected in employees’ remuneration, and endeavors to the cultivation and development of the staffs. The Company encourages the self-improvement of the employees and assists with their career development and shall ensure that the recruitment, retention and motivational mechanisms of the employees create an environment conductive to the development of their careers.


Article 14

The Company establishes a diversified mechanism for communication with its employees, through which the employees and the management-level staffs may conduct communication to obtain information on business activities and decisions made by the Company. The Company also grants employee representative rights to negotiate working conditions to promote cooperation between employees and the Company.


The Company shall promote consensus by allowing employees to obtain information and express opinions through the multiple communication channels established.


Article 15

While conducting business and dealing with product-related matters, the Company shall comply with laws, regulations and orders from competent authorities and conduct assessment of legal compliance so as to protect interests of the clients.


Article 16

The Company shall protect interests of the clients when providing financial products or services. The marketing and labeling of products and services shall be provided with the information in transparency and safety. During the provision of such services and products, the Company shall treat the financial clients in a fair and reasonable manner, protect customers’ privacy, set strategies and measurers for relevant implementation and also provide prompt and efficient grievance procedure.


Article 17

The Company shall plan and develop inclusive and accessible businesses, products and pro bono projects relating to CSR by using its core financial competency, and shall establish measurable objectives and outline short-term, mid-term to long-term goals along with action plans to examine the performance


Article 18

The Company shall integrate its resources, continuously pay attention to the social disadvantaged, enhance youngster’s abilities, cultivate its cultural education and promote artistic livelihood, and shall encourage employees to participate in volunteer work and community events.


Chapter V Enhancing Disclosure of CSR Information

Article 19

The Company upholds the principle of correct, detailed and fair disclosure, discloses relevant and reliable financial and non-financial performance information relating to CSR initiatives to stakeholders, and implements the objective of transparency of business-related information.


Article 20

The Company compiles a CSR report annually adopting the internationally widely recognized standards or guidelines and discloses the sustainability performance of the Company in relation to environment, social and governance aspects, and shall obtain a confirmation or assurance from a third party to ensure the credibility of the information disclosed in such report.


Chapter VI Supplemental Provisions

Article 21

The Company shall, from times to times, focus on the domestic and foreign development in CSR and adjust the implementation guidelines at due course so as to enhance the effectiveness of fulfillment of CSR.


Article 22

These Principles and any amendments should enter into force after they have been adopted by the Board of Directors and submitted to a shareholders’ meeting.