金融機構在「金融安全」價值擔負之使命與責任

金融業募集大眾資金運用，為特許行業，其發展以「誠信」立基，以成為可信任（trusty）、負責任（responsible）、受尊敬（respectful)的金融產業為使命。金融機構回應國際與社會趨勢變化，以往的視角以尋求股東最大利益為目標，多以金融機構之業務發展與資產穩健為目標，著重於包含金融機構的投資、產品與服務產生之資產與負債之風險管理。隨著國際情勢與社會經濟發展與變化，來自於內部舞弊、外部詐欺、洗錢等之金融犯罪頻發，各界對於金融產業角色的期待，以即時回應利害關係人最大利益為目標，「與社會共好」是金融機構發展的最終價值。金融機構帶動金流正向流動，對社會產生穩定正向發展力量，亦應為所應秉持之使命與價值。

國內外的金融犯罪變化與我們的省思

據英國國家研究機構（RUSI）於2022年公開指出詐騙已成為民眾及產業甚至是國家層級最嚴重的「安靜威脅」（silent threat），包括在洗錢、網路犯罪、國際安全等產生影響；而近期國際大型金融機構因疏忽金融犯罪影響，導致信譽甚至資產破產案例發生，更凸顯金融機構在此領域投入之重要性。依據資料商LexisNexis 在2021年中研究顯示，單僅英國金融機構之金融犯罪防制成本即攀升至約當新台幣1500億元。
我國近來詐欺案件頻傳，已位居犯罪首位，對於民生產生嚴重影響，依據行政院洗錢防制辦公室公布之2021年國家洗錢/資恐風險評估報告顯示，詐欺犯罪之犯罪所得估計已達700億餘元，已相當於數十家中型金融機構總營收；而依據內政部警政署刑事警察局分析，受騙民眾交付詐騙款項之管道，其中90%-95%均係透過金融機構為之，類此之犯罪案件，顯示金融機構投入金融安全領域之重要性。
富邦金控多年來因應金融犯罪日益嚴重，雖大量投入於資安、洗防等基礎工作，卻深感大環境之金融犯罪對於客戶資產與生活產生的鉅大影響，甚而亦有不肖詐騙集團利用金控及子公司名義招攬業務致大眾受騙。富邦金控體認，應善用我們在金融產業長期的努力，在「金融安全」領域有更多的投入，才能真正保障我們的聲譽、我們所珍視的客戶之資產，進而帶動社會金流的正循環。
近年國內各界雖在反詐欺、反舞弊與反洗錢等金融犯罪防制不斷呼籲，但金融機構的防制方式多是以大量的人力工作投入。然而依據國際經合會（OECD）下之國際金融防制行動組織（Financial Action Task Force，簡稱FATF）主席於2021年提出之建言指出，洗錢防制領域之數位化轉型將成為金融機構未來重要里程碑，而該組織亦於2021年發布「金融科技之挑戰指引」、「大數據運用指引」等，均指出數位化轉型為未來發展關鍵。隨著金融科技運用與數位化轉型浪潮，金融機構不僅應前瞻性進行數位化轉型，積極將數位科技運用於多元化之業務與服務拓展，達到普惠金融、公平待客、產業創新等目標，更應將相同的科技運用於「金融安全」領域，以「風險為本（Risk-based Approach, RBA）」精準監控並有效打擊，對於有害社會之非法交易「精準預警」，發揮兼顧風險控管與公平待客、客戶服務等不同價值，保障客戶資產與金融機構之聲譽，更呼應主管機關對於「防制詐騙、依比例原則執行洗錢防制」等期待。

金融安全數位轉型藍圖四大策略

富邦金控深耕永續經營，在高層承諾的集團數位化轉型願景中，我們深深體認「金融安全」領域是其一重要發展重心，是我們與社會共好的重要環節。因此，富邦金控暨旗下子公司在未來2023年至2025年之三年期間，將秉持以下四大發展策略持續努力，善盡社會責任。富邦金控長期在ESG永續發展投入，提出「金融安全數位轉型藍圖」，亦是富邦金控對於ESG中社會責任的具體承諾。

一、多元技術應用：
金融安全數位轉型」應廣泛包含將多元金融科技導入運用於反詐欺、反舞弊及反洗錢等領域，包含AI（人工智慧）、ML（機器學習）、NLP（自然語言過程）和RPA（流程機器人）等。基於風險為本原則，金融機構應能本於風險基礎落實金融安全，然而因現行實務系統技術限制，目前國內金融機構均僅能以制式類群控管執行洗錢防制，風險為本原則無法落實，透過人工智慧與機器學習（AI/ML）之技術運用，始能兼顧客戶服務、公平待客、穩健金流秩序等多元價值，富邦金控旗下子公司台北富邦銀行自2020年起即進行技術引進測試，發現在交易監控之誤報率將從現行99.4%下降到55%，除有利金融機構人力更具價值運用，並提供客戶更細緻服務。台北富邦銀行更將與國際合作夥伴正式簽約，引入技術，長遠發展，希望能在洗防領域落實真正的風險為本原則，積極回應主管機關與客戶訴求。富邦金控亦與旗下子公司陸續導入自然語言流程（NLP）及流程機器人（RPA）等技術運用，有助於提升金融安全效能。其中富邦人壽、富邦產險、富邦證券及台北富邦銀行均已正式運用流程機器人協助洗防日常實務工作，並產生相當綜效，單以北富銀之經驗顯示，於2021年下半年進行之RPA於金融安全領域初步運用，即有降減5百餘萬元營運成本之效益。

二、前瞻投資量體：
放眼全球，亞太地區之金融科技投入以新加坡居冠，為全球第四，亞太地區列位新加坡之後者，分別為澳洲、中國大陸與日本。新加坡金管局更自2020年起連續三年承諾投入逾2.5億元新幣（約當近新台幣60億元）於金融科技，而據我國金融監督管理委員會之統計，我國金融產業自2021年至2022年間，金融科技之總投入預期將自新台幣150億餘元成長至310億餘元；其中金融創新園區2021年分析，金融安全領域約占金融科技之第二大順位應用場景，約占總運用場景之10%。富邦金控由北富銀優先領軍，在董事會與高層承諾下，在金融安全領域，已於2021年底進行重大投資，為國內金融產業於此領域中最大金額的投資量能，期能帶動產業界對於金融安全之重視，未來相關之投資運用將及於其他子公司。

三、國際合作網絡：
金融科技之投入，應以國際金融產業為齊驅指標，在合作夥伴及合作網絡的建構上，富邦金控將以亞太與國內金融科技新創廠商、金融機構等為合作夥伴。參考新加坡金管局正式於2021年成立數位金融情資分享平台（Collaborative Sharing of ML/TF Information & Cases，簡稱COSMIC），帶動金融產業界往最佳公私合作架構（PPP Model，Public-Private Partnership），我們深信金融安全之努力，應在科技上借鏡國際視野與發展經驗，在運用上，應與國內各公部門、金融機構及相關產業共同合作，才能達到防範之最大綜效，因此將於未來3年推動國內、國際公私部門協力合作，達到PPP實質進展。富邦金控與旗下子公司亦將持續推動與國內公私部門合作，透過國際網絡引進國際視野，強化管理階層之認知與跨部門共識，以助益於藍圖落實與推廣。

四、優質人才培育：
金融安全領域不論海內外均有人才稀缺問題，未來三年富邦金控暨旗下子公司將持續招募並培育頂尖多元人才，以具有數位科技、國際視野、金融安全專業智識等為發展重點，包含與國內發展金融創新科技之大專院校合作，透過與大專院校簽約提供優質學子獎助學金方式，就學即就業，輔以子公司權責(或專業)部門之實務培育，期盼為國內及海外據點培育頂尖人才，拓展金融機構國際發展之軟實力。目前在北富銀實踐中，金融安全部每季均遴選優秀人才成為金融安全儲備幹部（FSA），並於遴選後進行3年實務培育，未來將擴大進展模式。

The mission and responsibility of financial institutions in the value of “financial security”

The financial industry raises public funds for utilization, as a franchised industry, its development is based on “integrity”, with the mission of becoming a trusty, responsible, respectful financial industry. In response to changes in international and social trends, The previous perspective was to seek the best interests of shareholders, most of them aim at the business development and asset stability of financial institutions, focusing on the risk management of assets and liabilities arising from the investments, products and services of financial institutions. With the international situation and socio-economic development and change, financial crimes from internal corruption, external fraud, money laundering and other financial crimes are frequent, and the expectations of all walks of life for the role of the financial industry are aimed at responding to the best interests of stakeholders in an immediate manner, and “common good with society" is the ultimate value of the development of financial institutions. It should also be the mission and value that should be upheld for financial institutions to drive the positive cash flow, generate stable and positive development forces for society.

Changes in financial crime at home and abroad and our reflections

According to the Royal United Services Institute (RUSI) publicly stated in 2022, fraud has become the most serious "silent threat" at the people, industry and even national levels, including impact on money laundering, cybercrime, international security, etc. Recently, large international financial institutions have been affected by negligent financial crimes, resulting in bankruptcy cases of reputation and even assets, it highlights the importance of financial institutions investing in this field. According to a study by LexisNexis in the middle of 2021, the cost of financial crime prevention for UK financial institutions alone climbed to about NT$150 billion.
Recently, there have been frequent cases of fraud in Taiwan, which have ranked first in crime and has a serious impact on people's livelihood. According to the 2021 National Money Laundering/Terrorism Financing Risk Assessment Report released by the Anti-Money Laundering Office, Executive Yuan, the criminal proceeds of fraud crimes are estimated to have reached more than NT$70 billion, which is equivalent to the total revenue of dozens of medium-sized financial institutions. According to the analysis of the Criminal Investigation Bureau, 90%~95% of the channels through which the defrauded people deliver fraudulent funds are committed through financial institutions, and such criminal cases show the importance of financial institutions investing in the field of financial security.
In response to the increasing seriousness of financial crimes over the years, although Fubon Financial Holdings has invested heavily in basic work such as information security and money laundering prevention, it has deeply felt that financial crimes in the general environment have a huge impact on customers' assets and life, and even some fraudulent groups have used the name of financial holding companies and their subsidiaries to solicit business and cause the general public to be deceived. Fubon Financial Holdings believes that we should make good use of our long-term efforts in the financial industry and invest more in the field of "financial security" in order to truly protect our reputation and the assets of our valued customers, and then drive a positive cycle of social cash flow.
In recent years, although people from all walks of life in Taiwan have continuously called for the prevention of financial crimes such as anti-corruption, anti-fraud and anti-money laundering, the prevention methods of financial institutions are mostly based on a large number of manpower investment. However, according to the proposal put forward by the Chairman of the Financial Action Task Force (FATF) under the Organization for Economic Cooperation and Development (OECD) in 2021, the digital transformation of money laundering prevention will become an important milestone for financial institutions in the future, and the organization also issued the "OPPORTUNITIES AND CHALLENGES OF NEW TECHNOLOGIES FOR AML/CFT " and "Stocktake on Data Pooling, Collaborative Analytics and Data Protection" in 2021, all of which pointed out that digital transformation is the key to future development. With the wave of financial technology application and digital transformation, financial institutions should not only carry out digital transformation in a forward-looking manner, actively apply digital technology to diversified business and service expansion, and achieve the goals of inclusive finance, fair treatment of customers, and industrial innovation, but also apply the same technology to the field of "financial security", adopt the Risk-based Approach (RBA) to monitor accurately and attack effectively, develop "accurate early warning" for illegal transactions harmful to society, take into account different values such as risk control and management, fair treatment of customers and customer services, protect the customers’ assets and the reputation of the financial institutions and echo the expectations of the Competent Authority for the "preventing fraud and implementing money laundering prevention in accordance with the principle of proportionality".

Four strategies for the digital transformation blueprint of financial security

Fubon Financial Holdings is deeply committed to sustainable operations, and in the vision of digital transformation of the Group committed by the senior management, we deeply recognize that the field of "financial security" is an important development focus and an important link for our common good with society. Therefore, Fubon Financial Holdings and its subsidiaries will continue to work hard and fulfill their social responsibilities in the following four development strategies in the next three years from 2023 to 2025. Fubon Financial Holdings' long-term investment in ESG sustainable development and the proposal of the "Digital Transformation Blueprint for Financial Security" are also specific commitments of Fubon Financial Holdings to social responsibility in ESG.

I.Diversified technology applications:z
The "digital transformation of financial security" should broadly include the introduction of diversified financial technologies for anti-fraud, anti-corruption and anti-money laundering applications, including Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP) and Robotic Process Automation (RPA), etc. Based on the risk-based principle, financial institutions should be able to implement financial security based on the risk basis, but due to the technical limitations of the current practical system, at present, domestic financial institutions can only implement money laundering prevention with standard group control, and the risk-based principle cannot be implemented, through the application of Artificial Intelligence and Machine Learning (AI/ML) technologies, it can take into account multiple values such as customer service, fair treatment of customers, and stable cash flow order. Taipei Fubon Bank, a subsidiary of Fubon Financial Holdings, has been conducting technology introduction testing since 2020. It has been found that the false alarm rate in transaction monitoring will be reduced from the current 99.4% down to 55%, which is not only conducive to the more valuable use of manpower of the financial institution but also provides more meticulous services to customers. Taipei Fubon Bank will formally sign contracts with international partners to introduce technology for long-term development, hoping to implement the real risk-based principle in the field of money laundering protection, and actively respond to the demands of the Competent Authority and customers. Fubon Financial Holdings and its subsidiaries have also introduced Natural Language Processing (NLP) and Robotic Process Automation (RPA) technologies to help improve financial security efficiency. Among them, Fubon Life, Fubon Insurance, Fubon Securities and Taipei Fubon Bank have all officially used RPA to assist in daily money laundering prevention work, and have produced considerable synergy effects, and the experience of Taipei Fubon Bank alone shows that the initial application of RPA in the field of financial security in the second half of 2021 has the benefit of reducing operating cost by more than NT$5 million.

II. Forward-looking investment volume:
Around the global, Singapore leads the Asia-Pacific region in FinTech investment, followed by Australia, Mainland China and Japan and ranks No.4 in the world. Since 2020, the Monetary Authority of Singapore has committed to invest more than SGD250 million (about NT$6 billion) in FinTech for three consecutive years, and according to the statistics of the Financial Supervisory Commission, R.O.C. (Taiwan), the total investment in FinTech by Taiwan’s financial industry is expected to grow from NT$15 billion to NT$31 billion from 2021 to 2022. Among them, the analysis of the FinTech Space in 2021 shows that the financial security field accounts for about 10% of the total application scenarios which is the second priority of FinTech. Fubon Financial Holdings was led by Taipei Fubon Bank, under the commitment of the board of directors and senior management, Taipei Fubon Bank has made a major investment in the field of financial security at the end of 2021, which is the largest amount of investment in the domestic financial industry in this field, which is expected to drive the industry's attention to financial security, and the relevant investment applications will be extended to other subsidiaries in the future.

III. International cooperation network:
The investment in financial technology should adopt the international financial industry as the aligned indicators, and in the construction of partners and cooperation networks, Fubon Financial Holdings will take Asia-Pacific and domestic financial technology start-ups and financial institutions as partners. With reference to the Collaborative Sharing of ML/TF Information & Cases (COSMIC) officially established by the Monetary Authority of Singapore in 2021, we propose to drive the financial industry towards the best Public-Private Partnership (PPP), and firmly believe that the efforts of financial security should draw on the international vision and development experience in science and technology. In terms of application, it is necessary to cooperate with various domestic public departments, financial institutions and related industries to achieve the maximum synergy of prevention, therefore, we will promote the domestic and international public-private sectors cooperation in the next three years to achieve substantial progress in PPP. Fubon Financial Holdings and its subsidiaries will also continue to promote cooperation with the domestic public and private sectors, introduce international perspectives through international networks, and strengthen management's awareness and cross-departmental consensus, so as to facilitate the implementation and promotion of the blueprint.

IV. Cultivation of high-quality talents:
In the field of financial security, there is a shortage of talents at home and abroad. In the next three years, Fubon Financial Holdings and its subsidiaries will continue to recruit and cultivate top diversified talents, focusing on digital technology, international vision, professional knowledge of financial security, etc., including cooperating with domestic colleges and universities that develop financial innovation and technology, and providing scholarships to high-quality students through signing contracts with colleges and universities, so that school attendance is employment guarantee and supplementing with the practical training of the designated (or professional) departments of the subsidiaries, looking forward to cultivating top talents for domestic and overseas business locations, expand the soft power of financial institution in international development. At present, in the practice of Taipei Fubon Bank, the Financial Saftey Department selects outstanding talents to become FSA every quarter, and conducts a 3-year practical training after selection, and will expand the progress mode in the future.

The results of our current initial efforts

The “Digital Transformation Blueprint for Financial Security” of Fubon Financial Holdings has gradually achieved initial results.
In terms of financial account fraud, Taipei Fubon Bank and Criminal Investigation Bureau have carried out major cooperation since the end of 2021, and officially established the "AI Intelligent Anti-fraud Model" since February 2022, which has been adjusted since its establishment in February 2022, and gradually applied to branches, internet banking, mobile banking and ATM from July and August to December. In accordance with the current parallel testing, it has achieved accurate prevention effects and an early warning is available before the account is converted into a watch-listed account.
In terms of enterprise fraud detection, Fubon Financial Holdings has also established a detection and defense mechanism for counterfeit websites and mobile software APP, through global phishing websites and counterfeit mobile software, the whole network is monitored, detected and tracked around the clock, so as to discover unofficial phishing websites or fake APP similar to those of financial holding company and its subsidiaries, block, remove and close, and also achieve good anti-blocking results, so as to avoid the public from malicious fraud by fraudulent information and protect the information security of the customers.
In terms of prevention fraud in financial products, Fubon Insurance has adopted the digital technology to launch the "Intelligent Risk Assessment" system, which gathers the actual review experience of senior claims personnel, establishes a three-dimensional risk assessment, including customer risk model, salesperson risk model, and transaction accident risk model, and integrates these three risk assessments into the claim system. Once the claim case is accepted and the relevant information is filed, the preliminary risk assessment results can be carried out, and the risk level of the claim can be reminded, and internal personnel fraud can also be avoided. Since its launch in December 2017, the system has not only reduced a large number of manual verification processes, provided customers with an efficiency-friendly experience, but also effectively reduced the occurrence of insurance fraud.

Vision & Commitment: Asia's First-Class Financial Institution Respected international Partner

We firmly believe that “life is finance, finance is life, life should be wonderful, and should not be the tears of financial crime.” As the most profitable financial holding company in Taiwan for 17 years, Fubon Financial Holdings aims to become a first-class financial institution in Asia, which should take from society, give back to society, and exert positive influence. Through the operation and services of Fubon Financial Holdings' subsidiaries, the society has a more stable and positive development, Fubon Financial Holdings, as an industry leader, should also lead the domestic financial industry to provide high-quality and meticulous service through investment in digital transformation and financial technology application to become a leading financial brand and a respected financial institution in the world.